Dynamics 365 for Retail is an end-to-end retail solution delivering unified commerce across all channels encompassing sales, mobility, intelligence and productivity to help retailers and workers achieve more in a cloud-first, mobile first way.
It helps retailers manage their operations, deliver a connected employee experience, and offer exceptional shopping experiences.
It leverages Intelligent forecasting and product recommendations to improve in-store and e-commerce profitability. Drives intelligent business insights to optimize strategy and cost. And Accelerates buying behavior through ubiquitous customer experiences.
Modern Store Operations
The unified Modern & Cloud POS app enables role based, rich, modern & immersive clienteling scenarios as well as a broad range of traditional transactional capabilities with support for offline use and peripheral devices.
- Sales and order processing
- Assisted sales and clienteling
- Store inventory
- Daily operations
- App and device configurations
Customer Experience
Engage with your customers throughout their shopping journey, and get a 360° view of all their interactions across all channels. Loyalty programs and wish lists enable you to foster brand loyalty and stickiness with your customers.
Centralized Channel Management
Retailers can centrally manage all their channels in a coherent fashion. Universal entity constructs across the entire footprint of Dynamics 365 for Retail enable a consistent and efficient means of centrally managing the entire system.
- Centralized channel management
- Retail Store channel management
- Retail experience app and eCommerce channels
- Call center experience
Merchandising
Utilize a robust set of core product, pricing, and promotions management capabilities to meet merchandising needs. A wide range of capabilities support category and channel specific pricing, as well as catalog specific promotions.
- Call center experience
- Attribute Management & Enrichment
- Channel categories and product attributes
- Assortment management
- Catalog management
- Pricing and discount management
Omni-channel, Order ¦ Inventory Management
Unified data entities and business logic across all sales channels allow your business to offer seamless omni-channel experiences. Inventory management capabilities allow you to maintain optimal inventory levels in your stores and warehouses.
Workforce Management
Administrators can easily manage a large number of workers to safeguard system access and company data, and at the same time provide store associates with a productive and personalized experience while using the system.
Intelligence & Analytics
Provide employees with access to the right data to drive business decisions.
Machine learning provides operational actionability driving continuous business value.
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